PHONE​​

Patients: (203) 314-9305

Service Providers: (203) 936-8705

LOCATION

Yale Physicians Building

800 Howard Avenue, Floor 1
New Haven, CT 06519

FAX

(203) 436-9928

OUR HOURS

Saturdays 8:30am-12:00 pm

STUDENT VOLUNTEERS

SENIOR CLINICAL TEAM MEMBERS

​The Senior Clinical Team Members (SCTMs) are primarily responsible for providing each patient’s medical care.  

 

SCTMs are upperclass medical, PA or APRN students, who have completed at least 3 months of clinical rotation. SCTMs oversee and lead the patient clinical care. For each patient, the SCTM takes a complete history and conducts a physical exam, develops a treatment plan with an attending, and writes a note in the chart. Each SCTM sees 2-3 patients during the clinic day.  Whenever possible, SCTMs see patients longitudinally, developing lasting provider-patient relationships.  Another important component of the SCTM’s role is teaching and mentoring junior clinical students, introducing them to common complaints seen in a primary care setting.

SCTMs who have completed their OB/GYN rotation and are interested in women’s health are encouraged to participate in Women’s Health visits, providing gynecological care.

Yale medical students who are interested in completing their Primary Care Clerkship may do so at HAVEN. Please contact John Genest or Dr. Peter Ellis to learn more.

Who is Eligible

  • Medical students who have completed Medicine I, Medicine II, and Ambulatory Medicine

  • Nursing students who have completed their Primary Care rotation

  • PA students who have completed three rotations, including Primary Care or Medicine


Requirement(s)

  • Available to volunteer at least 4 Saturdays per semester.  

  • Primary Care Clerkship students are required to complete 15 shifts over the course of 1 year.  

JUNIOR CLINICAL TEAM MEMBERS

JCTMs assist SCTMs in conducting the medical visit, and act as liaisons between the clinical team and other departments to make sure that the patient’s needs are met.

 

JCTMs are health professional students who accompany patients through each step of the clinic visit. They have three main roles: Medical Record Specialist (MRS), Triage JCTM, and JCTM with a medical team. The bulk of a JCTM’s time is spent assisting in the medical visit.

 

They are responsible for taking vital signs, eliciting the chief complaint, and ensuring that the patient receives any additional services as needed. They may also conduct parts of the history and physical exam under the guidance of the SCTM. JCTMs also have additional shifts as MRS and Triage JCTM. As medical record specialist, JCTMs are responsible for flagging patients coming to clinic the following week for routine health maintenance screenings. As Triage JCTM, their role involves taking vitals and performing a brief interview for walk-in patients under the guidance of the Clinical Advisor.

JCTMs are responsible for taking vital signs, eliciting the patient’s chief complaint and some history, and ensuring that the patient receives any additional services as needed.

 

Who is Eligible

  • Medical, Nursing, and PA students who have completed their first semester.


Requirement(s)

  • Available to volunteer at least 4 Saturdays per semester.

REPRODUCTIVE HEALTH

The Reproductive Health Department offers several types of birth control at no cost, sexual health information, sexually transmitted infection (STI) screenings and counseling, and pre-pregnancy counseling.  There are resources for both women and men. Volunteers are health professional students with experience in and a passion for reproductive health care. HAVEN patients can make stand-alone appointments with the Reproductive Health Department or they can be referred by HAVEN's clinical teams.

The Reproductive Health Department also dispenses free male and female condoms to all interested HAVEN patients.

 

Who is Eligible:

  • Yale Medical, Yale Nursing, and Yale PA students who have had experience in providing reproductive health counseling.

Requirement(s):

  • Available to volunteer at least 4 Saturdays per semester.

BEHAVIORAL HEALTH

The Behavioral Health Department seeks to raise awareness about, de-stigmatize, and help patients manage common behavioral health issues. The department offers the Behavioral Health Program for Depression, a program that started with funding from the American Psychiatric Association to provide mildly to moderately depressed patients with first-line interventions that include psychoeducation, reduction of social stressors, and promotion of healthy behaviors. Under the supervision of a psychiatrist and psychologist, student facilitators offer one-on-one psychoeducation over a period of 6-8 weeks to patients enrolled in the program. All volunteers in the program receive training specific to the curriculum of the program.

 

Training takes place at the Hispanic Clinic of the Connecticut Mental Health Center with a psychiatrist and psychologist. In addition to the curriculum, facilitators are taught the principles of population health, quality improvement, and motivational interviewing.  During the program, facilitators meet for weekly group supervision with a mental health professional to review the content of the previous week, troubleshoot any issues, and make an individualized plan for the next session. Also available are opportunities to lead weekly sessions, conduct screenings for depression and substance use disorders, and/or participate in ongoing projects to connect patients to relevant community resources and expand behavioral health offerings at HAVEN.

 

Who is Eligible:

  • Any member of the Yale community who is fluent in Spanish; those with prior experience delivering educational curricula, particularly if health-related

Requirement(s):

  • Available to volunteer at least 4 Saturdays per semester.

PATIENT SERVICES

The Patient Services Department is responsible for running the clinic’s front desk, enrolling new patients, and patient triage.  A Patient Services volunteer meets with each new patient, collects his or her intake information and discuss the services provided at HAVEN.  Similarly, for walk-in patients, volunteers elicit each patient’s complaint and medical needs, and present the patient to the Clinical Advisors and Clinic Director for evaluation.  Volunteers also ensure that the clinic runs smoothly by keeping track of patient flow, managing appointments, and making phone calls to patients.   

 

The Patient Services department works closely with our patients as well as other departments to coordinate the clinic days and provide a welcoming environment for patients.  This position is ideal for students with some Spanish knowledge who are looking for an opportunity to improve their language skills and interact with patients.

Who is Eligible: 

  • Any member of the Yale community. Spanish speakers are particularly encouraged to join Patient Services.

 

Requirement(s):

  • Available to volunteer at least 4 Saturdays per semester.

REFERRALS

The Referrals Department coordinates specialty care and diagnostic testing to complement primary care services provided by HAVEN Free Clinic working with medical providers around New Haven. As a department, the primary goal is to ensure that HAVEN patients have timely access to all specialty services necessary for their continued health, free-of-charge or at the lowest possible cost.

 

The current offering of referral services include women's health (mammograms, colposcopies, OB/GYN, prenatal care), diagnostic testing (radiology & cardiology), branches of internal medicine (GI, cardiology, neurology, dermatology, rheumatology), branches of surgery (orthopedics, ENT, urology, general surgery, ophthalmology). The Referrals department also refers patients to Project Access, a network of providers that sees patients for urgent, non-emergent issues at low to no cost.

Referrals volunteers call patients to remind them about their appointments for specialty care and interpret at specialty care appointments.  These appointments primarily occur during business hours during the week.  Volunteers can build relationships with patients as designated caseworkers and have the opportunity to follow each case to its conclusion. There are also opportunities to help recruit new providers, to help the Referrals department during clinic on Saturdays, and to coordinate other small projects.

Who is Eligible: 

  • Fluent or native Spanish speakers.  All applicants for the Referrals position must complete a Spanish proficiency evaluation.


Requirement(s): 

  • There is flexibility in terms of time commitment--you can choose to interpret as much as your schedule permits.  Because we are providing important health care services for our patients, accessibility by email and phone with prompt response is required.

EDUCATION

The Education Department provides one-on-one counseling regarding behavioral changes, illness, and general wellness. Most commonly, the department provides counseling and resources about diet and exercise, hypertension, high cholesterol, and weight management.  

Patients who are interested in weight management, nutrition, exercise and intensive lifestyle counseling can enroll in the Advancing Nutrition and Dietary Outcomes (ANDO) Program.  ANDO is a chronic disease tracking and prevention program, which uses motivational interviewing over a series of visits to help patients make lasting lifestyle changes to address obesity, high blood pressure, high cholesterol, and high blood sugar. Patients enrolled in this program meet regularly with an ANDO counselor during scheduled appointments.

The Education Department distributes health education materials and provides patient education about health and wellness tailored to a patient’s individual issues.  The department addresses a range of issues including, but not limited to, diet and exercise, weight loss, GERD, musculoskeletal issues and exercises to address them, smoking cessation and alcohol use. Education volunteers have opportunities to learn motivational interviewing and counseling skills that will be invaluable as health professionals.  There are also opportunities to create and update educational materials for patients.

Who is Eligible: 

  • Any member of the Yale community


Requirement(s): 

  • Available to volunteer at least 4 Saturdays per semester.

SOCIAL SERVICES

Social Services seeks to treat patients as a whole, beyond the medical reasons for their visits. We help patients apply for complete or partial elimination of medical debt and assist eligible patients with Medicaid applications.

 

Social services volunteers serve as a vital resource to patients by attending to the many social and financial needs that affect their health and well-being. In addition to helping patients relieve medical debt and complete applications for public benefits like Medicaid and nutrition assistance, they provide valuable information on local resources in the community, including food pantries, clothing banks, and legal assistance. Furthermore, they help screen patients for depression and connect them to appropriate resources.

 

We also work with local community partners to answer patient questions about food insecurity, unemployment, housing insecurity, and legal issues. Additionally, we serve as a portal to the clinic’s other ancillary departments by screening for services offered by Education, Behavioral Health, and Reproductive Health.

Who is Eligible: 

  • Any member of the Yale community.


Requirement(s): 

  • Available to volunteer at least 5 Saturdays per semester.

PHARMACY

As part of HAVEN’s mission of providing free and quality medical care for all of our patients, the Pharmacy Department is dedicated to providing free or affordable treatment strategies through an in-house physician dispensing program that is sustained from partnerships with Americares, Direct Relief, DPH and Henry Schein.

Pharmacy volunteers maintain a record of all medications prescribed to patients at HAVEN. Volunteers also manage the dispensation of drugs provided at no cost to patients, including some forms of birth control, acute care medications, vaccinations, and tuberculosis medications.  

 

The department also advises clinical teams on cost-effective treatment options and educates patients on prescribed medications. For medications not provided by HAVEN, volunteers work to determine the most cost-effective option for the patient within the community, such as the $4 per month list at Walmart or Target.  For medications not on the $4 list but deemed necessary by the clinical team, pharmacy volunteers help patients enroll in a federally subsidized prescription drug program operated by Hancock Pharmacy or apply for pharmaceutical assistance programs in order to make medications available for free or at reduced cost.  Pharmacy volunteers also provide patient education and written material about medication side effects, dosing instructions, and drug interactions.

Who is Eligible: 

  • Any member of the Yale community.


Requirement(s):

  • Available to volunteer at least 4 Saturdays per semester.

LABORATORY

HAVEN provides a fully functioning laboratory offering diagnostic testing and vaccination services.  For certain tests requiring processing at an off-site lab, patients have the choice of receiving their test results in person at a follow-up appointment or by phone.

 

Laboratory volunteers are current health professional students (nursing, PA, and medical) and trained in venipuncture, sample testing, and specimen processing to collaborate with clinical teams in patient care. No prior lab or venipuncture experience is necessary.

Laboratory volunteers learn basic lab and venipuncture skills. The lab performs blood draws, injections, and various in-house labs (ie. urinalysis, hCG, Guaiac), as well as processing samples for labs performed off-site.  Lab volunteers work with the clinical teams and attendings to provide the most appropriate tests for each patient.  No prior experience is necessary. All volunteers will receive venipuncture training from a phlebotomist at the volunteer orientation and will be evaluated before interacting with patients.

Who is Eligible: 

  • Yale Medical, Nursing, and PA students.


Requirement(s):

  • Available to volunteer at least 4 Saturdays per semester.

TB ADVOCATES

The TB advocates are health professional students of any class who serve as supporters and advocates for patients diagnosed with latent tuberculosis. They are part of the Haven LTBI initiative.

 

TB advocates meet weekly or monthly with patients in the LTBI program in order to check for medication side-effects, support treatment adherence, prescribe necessary TB medication, and address any other health concerns as needed. They have the unique opportunity to interact directly with HAVEN Free Clinic attendings by presenting the patients and finalizing the plan for the patients’ needs.

TB advocates are part of the HAVEN Latent Tuberculosis Initiative (LTBI) and work independently to advocate for a unique patient population in need of latent tuberculosis treatment. Latent TB patients are those who have had a positive PPD test but a negative chest X-ray, indicating that they have been exposed to tuberculosis, but do not have active disease. These patients require many months of antibiotic treatment to eliminate the infection.

TB advocates meet monthly with patients in the LTBI program - each patient is seen routinely for nine months - in order to check for medication side-effects, support treatment adherence, prescribe necessary TB medication, and address any other health concerns as needed. They have the unique opportunity to interact directly with HAVEN Free Clinic attendings by presenting the patients and finalizing the plan for the patients’ needs. Furthermore, they experience providing direct and continuous patient care without being a Senior Clinical Team Member. In this way, TB advocates are relied upon by their patients as their health-care provider. Ideally, each TB advocate will have 4-5 patients.

This position also serves as a unique opportunity to learn about tuberculosis, its clinical management, and most importantly what it may mean to serve independently as the care-provider and advocate for patients. Given that TB advocates see the same patients every month, a significant relationship develops resulting in patients trusting TB advocates for discussion/management of their other health concerns. Thus, in this position, students can become very involved in the care of other health issues apart from latent TB under the supervision of the Clinical Advisors and attendings. However, this is dependent on the TB advocates’ level of comfort as they can always set up a separate appointment for their patients to see a clinical team.

No prior experience is necessary other than fluent Spanish speaking skills. The rest of the skills will be taught through direct shadowing and training. This would be a year-long commitment to HAVEN, and you will be working directly with a HAVEN Clinical Advisor overseeing the LTBI program. The LTBI program is a successful initiative unique among student-run free clinics and we are looking for dedicated, passionate people to continue to develop and administer this program!

Who is Eligible: 

  • Fluent Spanish-speakers enrolled in the Yale School of Medicine, School of Nursing, or Physician Associate Programs

  • Applicants can be in any year of these programs.


Requirement(s): 

  • A year-long commitment to the LTBI program, from January 2017 to mid-February 2018

  • Candidates are interviewed in November and begin training in January

RESEARCH

Research volunteers undertake projects to study the practices and outcomes of care at HAVEN, and develop projects that are interesting and relevant to the clinic. Past research projects include evaluating the success of our lifestyle education program (ANDO) and determining the barriers that our patients face upon the change in clinic location.

 

The Research team conducts an annual patient chart review and satisfaction survey to learn more about the patients served and any concerns regarding the care they receive at HAVEN. The Research Directors lead the Clinic Quality Assurance Committee, presenting results every two weeks to ensure consistent quality improvement.


Who is Eligible: 

  • Any member of the Yale community


Requirement(s): 

  • Available to work on projects throughout the semester

  • Volunteers will sometimes be scheduled to assist with data collection and projects in clinic on Saturdays

INTERPRETING AND DIVERSITY

The Interpreting and Diversity department is responsible for ensuring that our patients receive care in the language that they feel most comfortable using. The great majority of HAVEN patients are Spanish-speakers, and therefore this is the language that we mostly work with, but we also have volunteers who speak other languages, including Arabic, Urdu, Albanian, and Mandarin Chinese.

 

We have Spanish interpreters in clinic every week, while interpreters for the other languages are contacted on an as-needed basis. The most unique aspect of being an interpreter at HAVEN is the ability to work with many different departments, such as Social Services and Education, as well as with the Medical teams.

Accurate interpretation is extremely important when caring for our Spanish-speaking patients, and HAVEN could not function without our wonderful interpreters!  One interpreter will be assigned to each clinical team and will accompany patients throughout the clinical visit.  Interpreters may also be assigned to the Education, Social Services and Laboratory departments whenever possible.  In addition to oral interpretation, our interpreters are sometimes asked to help in the translation of a variety of health-related documents distributed to our patients.

Who is Eligible:

  • Any member of the Yale community who is a fluent or native Spanish-speaker.

  • Other Languages: Some of our patients speak other languages, including Bengali and Urdu, so applicants who are fluent in another language are encouraged to apply.  Please note your language ability on your application.  You will not be scheduled for regular shifts, but may be called upon to interpret based on the clinic’s needs.


Selection and Training: 

  • All applicants for the interpreter position must complete a Spanish proficiency evaluation.

  • Once selected, interpreters will be given a workshop in medical interpretation and will receive training and feedback throughout the semester.


Requirement(s): 

  • Available to volunteer at least 4 Saturdays per semester

IT AND COMMUNICATIONS

The Information Technology (IT) & Communications Department provides technological expertise and support for all clinic departments. IT volunteers have opportunities to be involved in many projects, including Epic access and training, quality reporting, clinical database management, and website maintenance. The team also manages all social media on through HAVEN’s Facebook page, Instagram, and LinkedIn. 

Who is Eligible: 

  • Any member of the Yale community

  • IT or graphic design experience (or interest) preferred


Requirement(s): 

  • Available to work on projects independently throughout the semester

  • Volunteers will sometimes be scheduled to provide IT support in clinic on Saturdays

MEDICAL-LEGAL PARTNERSHIP

The Medical Legal Partnership (MLP) offers legal referral services to patients at HAVEN in partnership with New Haven Legal Assistance Association. We are comprised entirely of Yale Law School students trained to screen for legal needs. Our team performs legal intakes and provides referrals and resources for issues including immigration, worker’s compensation, employment, housing, and interpersonal violence. MLP volunteers meet with all new patients, returning patients referred by other departments, and returning patients who specifically request to meet with us.

Who is eligible:

  • Yale Law School students

 

Requirements:

  • Available to volunteer at least 2 Saturdays per semester

MEDICAL DEBT & INSURANCE COUNSELING

Medical debt and health insurance status are often sources of stress for patients and deter them from seeking appropriate healthcare. The Medical Debt and Insurance Counseling volunteers play a crucial role in overseeing the process of securing free care for patients. This process will involve speaking directly with patients to learn about their unique circumstances, completing and filing Medicaid & YNHH Free Care applications, as well as acting as a liaison between Yale healthcare facilities, debt collecting agencies, and HAVEN’s Medical-Legal Partnership. Ultimately, volunteers will work to ensure that patients receive the best care possible without incurring debt and to reduce stress in patients’ lives by eliminating existing sources of debt.

Who is eligible:

  • Any member of the Yale community

Requirements:

  • Available to volunteer at least 4 Saturdays per semester.

STUDENT RECRUITMENT AND RELATIONS

Student Recruitment (SR) is responsible for organizing student volunteer and leadership board applications, info sessions and recruiting events including new member training. SR also organizes volunteer contact information and general scheduling, as well as coordinates scheduling and shift changes for all clinical team members (SCTM/JCTM). Finally, SR is responsible for weekly reminder emails and for managing weekly clinical feedback.

Who is eligible:

  • Any member of the Yale community

Requirements:

  • Available to volunteer at least 4 Saturdays per semester.

QUALITY ASSURANCE AND QUALITY IMPROVEMENT

Instated in 2018, the HAVEN Quality Assurance/Quality Improvement (QA/QI) Department was a natural outgrowth from the previous HAVEN Research Department. At its core, The HAVEN QA/QI Department formalizes HAVEN’s commitment to meeting and advancing the clinical standards of care provided to our patients. QA/QI implements sustainable systems that monitor the efficiency of HAVEN Clinic as a healthcare services provider and identifying any logistical or structural inefficiencies that impede our ability to provide competent care. It assesses the utility and practicality of both internal and external research requests with specific regard to protecting vulnerable patient populations and their healthcare data from potential exploitation.There is continual assessment and monitoring of the clinical care HAVEN provides relative to the professionally accepted criteria for standard of care by healthcare providers and patient and volunteer satisfaction.

Who is eligible:

  • Any member of the Yale community

Requirements:

  • Available to volunteer at least 6 Saturdays per semester.

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