PATIENT FAQs
How do I make an appointment?
Call (203) 200-0673 and leave a message with your name and phone number. Someone will return your call within 24 hours. There are both English and Spanish speakers available to help you make an appointment.
Where is the clinic located?
The clinic is located at 800 Howard Avenue, New Haven, CT in the Yale Physicians Building.
When is the clinic open?
HAVEN Free Clinic is open between 8:30am and 12pm each Saturday.
Who runs the clinic?
HAVEN Free Clinic is run by a group of students from the Yale School of Medicine, Yale School of Nursing, Yale School of Public Health, Yale Physician Associate Program and Yale University in collaboration with Yale Medicine. All healthcare services are provided by Yale students, under the supervision of physicians, nurse practitioners and physician associates from the Yale community.
Who is eligible to be seen at the clinic?
In order to be seen at the clinic, you must:
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Be between 18-65 years
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Not currently have health insurance
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Live in New Haven
Do you take walk-ins?
Although we accept walk-ins, the clinic is often full and you may have to return on a separate day to be seen. Therefore, we strongly encourage you to make an appointment by calling (203) 314-9305.
Do I have to pay?
All of the services provided at the clinic are free.
What if I don’t speak English?
Every Saturday we have Spanish interpreters available onsite to assist people who do not speak English as their first language. If you are most comfortable in a language other than Spanish, please let us know so we can work with you to find an interpreter to assist you.
How long should I expect my visit to take?
This depends on the kind of medical issues you have and on how many patients we are seeing that day. You should expect your first visit to take several hours, especially if it has been a long time since you last saw a primary care physician.
Should I bring anything to my visit?
If this is your first visit, please bring all the medications you are currently taking including prescription medications as well as any herbal remedies, vitamins, or supplements. If you were referred to us from the Emergency Room, please bring your discharge instructions. You might also want to bring a book or magazine to read while you are waiting for your appointment.
What types of medical conditions can you treat at the clinic?
We are unable to provide pediatric care or care for individuals with HIV/AIDS. We do provide care for several common chronic conditions such as diabetes and hypertension. We do not provide prenatal care, but we can refer patients for those services. If you have previously been diagnosed with a complicated chronic condition that may require specialty care, please contact us at (203) 200-0673 to see if we are able to provide you with the care you need.